Straight answers
If something here doesn't cover it, ask us and we'll be happy to fill you in.
The price
How does the pricing actually work?
Twice a day the price flips: 50% off or more for 12 hours, RRP for the other 12 hours. No stepping down, no gradual cuts — it's on or it's off, and the counter tells you which. Same price for everyone, everywhere in Australia, at any moment. There's no deeper cut coming, so waiting only costs you the opportunity to grab a great deal, because when it's gone, it's gone. No discount code to enter, and no stock holds available.
So should I wait for a bigger discount?
There isn't one. What you see when the sale price is on is the lowest that tile goes, and it is that price for twelve hours of every day. Waiting only risks the line selling out, because stock is finite and other people are looking at the same tile.
My cart got cheaper overnight. Is that a bug?
No, that is the sale price kicking in. Cart prices float with the live price until you start checkout, at which point your price locks for 10 minutes while you pay. What you are charged is the price at time of checkout. If you add to the cart before the sale starts but check out after it starts, your cart price will drop.
Is GST included?
Yes. Every price on the site includes GST, and a GST tax invoice is emailed with every order.
Do you price match?
Our prices already sit below trade and matching one end-of-line against another is a race with no finish. If you have found the same first-grade tile cheaper, tell us and we will take a look, but we won't promise a match we can't honour.
The tiles
Is this really first grade?
Yes, all of it, guaranteed. We buy excess runs and end-of-line stock from brand-name factories. No seconds, no offcuts, no factory rejects, ever. If anything arrives that is not first-grade stock as described, we refund it in full including freight.
What is an Odd Lot?
The last remainder of a line, sold as one indivisible lot to a single buyer. You take the whole quantity rather than picking a number of boxes, which is the trade you make for the biggest savings on the site.
Do you restock?
Rarely. Clearance means end of the run, excess stock or a discontinued line. Occasionally we may be able to restock an item, but this is the exception, not the rule. New lines land weekly.
Can I order a sample?
No. We publish factory photographs exactly as supplied, without colour correction, alongside full specifications on every product page. Colours shown are as supplied by the manufacturer and can vary between screens, so if an exact shade is critical, order a single box before committing to the job.
Is there a warranty?
Yes, 10 years against manufacturing defects from the date of purchase, when the tiles are installed to Australian Standard AS 3958.1 by a licensed tiler. That sits on top of your rights under Australian Consumer Law, which nothing here reduces.
How much to order
How many tiles do I need?
Enter your area into the calculator on any product page. It converts square metres into whole boxes, always rounding up, and lets you add an allowance for cuts and breakages.
How much should I add for cuts and breakages?
10% is the usual allowance for a straight lay in a simple room. Go to 15% for diagonal or herringbone lays, or a room with a lot of cuts. Go to 20% for large-format tiles or a patterned lay, where a miscut can create significant wastage. On clearance stock, ordering short cannot be fixed by buying one more box later, so err upward.
Why do I have to buy whole boxes?
Because that is how tiles are packed and how they survive freight. The calculator always rounds up to the next whole box and shows you exactly how much area that covers.
Paying and delivery
How can I pay?
Card, Apple Pay and Google Pay, or straight from your bank account with PayTo. Card fees are absorbed into the price, so there is no surcharge at checkout and paying from your bank costs you exactly the same as paying by card.
Where do you deliver?
Australia-wide. Freight is quoted before you pay, never estimated afterwards, and you can check the cost to your postcode from any product page before you add anything to the cart.
Why did my order arrive in two deliveries?
Because the lines came from different warehouses. Freight is calculated per origin and each part travels separately, which is cheaper than moving stock between warehouses first. You are told before you pay if this applies to your order.
What happens on a pallet delivery?
The truck needs reasonable access and someone there to receive it. Pallets are heavy and the driver is not able to carry tiles inside or up stairs, so plan for two people and somewhere flat to put it. Missed deliveries can attract a redelivery fee from the carrier.
What if something arrives damaged?
Note the damage on the delivery paperwork before you sign, then send us photographs within 48 hours. Signing a clean delivery docket for a damaged pallet makes a freight claim very difficult, so it is worth checking before the driver leaves.
Still not sure?
Sixty years of combined trade experience sits behind this website. Ask us about a specific tile and you'll get a specific answer.
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